KELLY LIZETH FERREL HERNANDEZ
@kellylizethferrelher
Customer experience specialist at Teleperformance Perú, recognized first in Emma's Mystery Shopper contest.
PeruWhat I'm looking for
At Teleperformance Perú, I handle customer questions for the Emma campaign, from pre-sales advice and order tracking to warranties, returns, and post-sale support. I earned first place in Emma The Sleep Company's Mystery Shopper contest in May 2026.
At DATACONT S.A.C., I coordinated and resolved internal hardware and software requests, maintained user manuals, and delivered training on cybersecurity, email, and web systems. I also supported network and workplace systems, including VPN, DHCP, and IP telephony.
At ALSOTEC S.A.C., I support structured cabling implementation, communications-project logistics, and related administrative coordination. I'm studying Administration and Marketing at Universidad Autónoma del Perú, and I’m looking to grow in remote quality assurance, Spanish content evaluation, AI response review, or written customer support.
Experience
Work history, roles, and key accomplishments
Experta en Atención al Cliente D2C
Teleperformance Perú
Oct 2025 - Present (1 year)
Gestiona consultas de clientes en etapas de preventa, seguimiento de pedidos, garantías, devoluciones y soporte posventa. Analiza incidencias y contribuye a los objetivos de experiencia del cliente.
Servicios de soporte de TI
Alsotec S.A.C.
Aug 2021 - Present (5 years 2 months)
Brinda apoyo en implementación de cableado estructurado, logística de proyectos de comunicaciones y coordinación administrativa.
Asesora comercial
EAFC Maquisistema
Oct 2024 - Jan 2025 (3 months)
Gestionó prospección de clientes y seguimiento comercial mediante redes sociales y Meta Business Suite. Identificó necesidades de prospectos y coordinó citas.
Soporte e Infraestructura de TI – Nivel 3
Datacont S.A.C.
Dec 2021 - Jul 2024 (2 years 7 months)
Coordinó y resolvió solicitudes internas de hardware y software, elaboró manuales de usuario y capacitó en ciberseguridad. Gestionó inventarios de TI y soporte a sistemas de red.
Soporte de servicios de TI – Nivel 2
Datacont S.A.C.
Oct 2020 - Nov 2021 (1 year 1 month)
Configuró dispositivos móviles y atendió solicitudes de usuarios relacionadas con hardware y software.
Emprendedora asociada
Oriflame Sweden
Jan 2020 - Jan 2021 (1 year)
Promocionó productos a través de redes sociales, gestionó ventas, apoyó en reclutamiento de asociados y brindó orientación virtual a nuevos integrantes.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma del Perú
Bachelor's degree, Administration and Marketing
2024 -
Pursuing studies in Administration and Marketing, ongoing since May 2024.
Instituto Superior Tecnológico InGenio Learning
Technical degree, Network and Communications
2019 - 2022
Completed a technical degree in Network and Communications Administration from 2019 to 2022.
Colegio de Alto Rendimiento (COAR Ayacucho)
IB Diploma, International Baccalaureate
2016 - 2017
Completed the International Baccalaureate Diploma Programme from 2016 to 2017.
Cambridge University Press & Assessment
A2 Preliminary (PET), English Language
Earned the A2 Preliminary (PET) English qualification.
Netzun
Certification, IT Service Management and Cybersecurity
Completed training in ITIL 4 fundamentals and cybersecurity fundamentals.
Cisco Networking Academy
Certification, Cybersecurity and IoT
Completed Cybersecurity Essentials, Introduction to Cybersecurity, and Introduction to Internet of Things courses.
ESET
Certification, Endpoint Security
Completed ESET Protect training.
Certification, Digital Marketing
Completed Google My Business and YouTube training through Google Actívate.
Certification, Productivity Tools
Completed Google Workspace / G-Suite training.
Adobe
Certification, Graphic Design
Completed basic Adobe Illustrator training.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Salary expectations
Social media
Job categories
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