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Alyssa Marie De Leon

@alyssamariedeleon

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Senior Collections Specialist at AXA PHILIPPINES who maintained a 94% current account ratio.

Philippines

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What I'm looking for

I'm seeking a role as a Senior Collections Specialist, Collections Analyst, Collections Specialist, Accounts Receivable Specialist, Credit & Collections Specialist, or Billing & Collections Specialist.

At AXA PHILIPPINES, I managed customer accounts and collection activities as a Senior Collections Specialist, maintaining a 94% current account ratio.

I negotiated payment plans and worked with customers and intermediaries to resolve outstanding balances. I also collaborated with internal teams to address account issues and improve collections.

Earlier at AXA PHILIPPINES, I handled customer collections through calls, emails, and written correspondence, monitored accounts, and prepared collection reports. I also followed up on overdue accounts and reconciled accounts and payments.

As a Collections Associate at AXA PHILIPPINES, I managed collection monitoring, PDC reports, and payment documentation, and assisted with cashiering, Official Receipt issuance, and collection settlements.

Experience

Work history, roles, and key accomplishments

Senior Collections Specialist

AXA Philippines

Jan 2023 - Jan 2026 (3 years)

Managed customer accounts and collection activities, maintaining a 94% current account ratio. Negotiated payment plans and resolved outstanding balances with customers and intermediaries.

Accounts Receivable Collections Portfolio Management Payment Negotiation Client Relations Microsoft Office Xero Quickbooks

Collections Specialist

AXA Philippines

Jan 2021 - Jan 2023 (2 years)

Handled customer collections through calls, emails, and written correspondence. Monitored accounts, maintained accurate records, and prepared collection reports.

Collections Account Monitoring Reporting Customer Correspondence Reconciliations Microsoft Office Client Relations Xero Quickbooks

Collections Associate

AXA Philippines

Jan 2016 - Jan 2021 (5 years)

Managed collection monitoring, PDC reports, and payment documentation. Assisted with cashiering, Official Receipt issuance, and collection settlements.

Collections PDC Reports Payment Documentation Cashiering Microsoft Office

Faculty Member/Teacher

Rizal College of Laguna

Jan 2014 - Jan 2016 (2 years)

Served as Class Adviser for Grades 7 and 8, managing student records, coordination, and parent communication. Served as Red Cross Adviser, supporting student activities and organizational initiatives.

Teaching Student Records Management Coordination Communication Skills