LK
Open to opportunities

Lushomo Katungu

@lushomokatungu

Hardworking customer service assistant with strong communication skills.

Zambia
Message

What I'm looking for

I am looking for a role that allows me to grow my skills in customer service and administration while contributing positively to the team.

I am a hardworking, highly motivated, and self-driven individual with a passion for customer service. My experience as a Customer Service Assistant at Pearl Maid Center has equipped me with the skills to communicate clearly and professionally with clients, ensuring their needs are met and fostering strong relationships. I take pride in my ability to adapt to new environments and work effectively within a team.

In my role, I have developed strong communication skills by interacting with diverse clients, assisting them with inquiries, and managing bookings for various services. My attention to detail and commitment to customer satisfaction have helped maintain and increase customer loyalty. Additionally, my volunteer experience as an Administrative Assistant has further honed my organizational and record-keeping abilities, allowing me to contribute effectively to community activities.

Experience

Work history, roles, and key accomplishments

PC
Current

Customer Service Assistant

Pearl Maid Center

Jan 2023 - Jan 2025 (2 years)

As a Customer Service Assistant, I welcomed customers warmly and developed strong communication skills through interactions with clients. I assisted clients with inquiries about domestic services, managed bookings, provided administrative support, and resolved customer concerns to ensure satisfaction and loyalty.

SC

Administrative Assistant

St. Maximillian Kolbe Small Christian Community

Jan 2024 - Jan 2024 (0 months)

In my role as a Volunteer Administrative Assistant, I communicated essential information to community members, took meeting minutes, organized schedules for activities, and maintained important documents to support community operations.

Education

Degrees, certifications, and relevant coursework

NS

Nambala Secondary School

Grade 12 School Certificate, General Education

2016 - 2018

Grade: Division One

Obtained a Division One, Grade 12 School Certificate.

TS

Twinpalm Secondary School

Junior Secondary School Certificate, General Education

2013 - 2014

Obtained a Junior Secondary School Certificate.

AS

Arakan Girls Secondary School

2015 -

Tech stack

Software and tools used professionally

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Lushomo Katungu - Customer Service Assistant - Pearl Maid Center | Himalayas