Christine Nyaguthii
@christinenyaguthii
I keep high-volume customer operations running smoothly through real-time coordination.
KenyaWhat I'm looking for
At Glovo, I monitor high-volume delivery operations, resolve disruptions across multiple markets, and coordinate with customers, delivery partners, merchants, and internal teams to maintain service continuity.
As a real-time operations senior agent, I manage high-priority incidents, investigate rider payment discrepancies, and support rider onboarding through account setup and documentation verification.
I've also handled loan repayment customer interactions at 4G Capital and supported front office, guest service, billing, reservations, and administrative operations in hospitality.
Experience
Work history, roles, and key accomplishments
Managed complex operational incidents and monitored high-volume real-time delivery operations across multiple markets. Administered rider payment processes, supported onboarding, and coordinated with customers, partners, and internal teams to ensure service continuity.
Collection Call Centre Agent
4G Capital
Jan 2023 - Jun 2023 (5 months)
Managed inbound and outbound customer interactions regarding loan repayments and account status. Negotiated repayment arrangements, updated customer records, and supported monthly collection targets.
Tourism Officer Trainee
County Government of Nyeri
Dec 2021 - Mar 2022 (3 months)
Assisted in planning travel itineraries and coordinating visits for stakeholders. Prepared activity reports and conducted site visits to support tourism promotion and data collection.
Hospitality Management Intern
Starwood Gardens Hotel
Aug 2019 - Dec 2019 (4 months)
Supported front office operations and guest services in a busy hospitality environment. Addressed guest inquiries, assisted with billing and reservations, and maintained professional customer interactions.
Education
Degrees, certifications, and relevant coursework
Mugumo Girls High School
Kenya Certificate of Secondary Education, Secondary Education
Kenya Certificate of Secondary Education (KCSE) from Mugumo Girls High School, completed in 2017.
Kiine Primary School
Kenya Certificate of Primary Education, Primary Education
Kenya Certificate of Primary Education (KCPE) from Kiine Primary School, completed in 2013.
Alison
Project Monitoring & Evaluation, Project Monitoring & Evaluation
Completed a certification in Project Monitoring & Evaluation from Alison.
Alison
Diploma in Administrative Support, Administrative Support
Completed a Diploma in Administrative Support from Alison.
Alison
Data Entry, Data Entry
Completed a certification in Data Entry from Alison.
Alison
Social English Language Skills, Social English Language Skills
Completed a certification in Social English Language Skills from Alison.
LinkedIn Learning
Emotional Intelligence, Emotional Intelligence
Completed a certification in Emotional Intelligence from LinkedIn Learning.
LinkedIn Learning
Time Management, Time Management
Completed a certification in Time Management from LinkedIn Learning.
LinkedIn Learning
Google Sheets, Google Sheets
Completed a certification in Google Sheets from LinkedIn Learning.
Dedan Kimathi University of Technology
Bachelor of Science, Sustainable Tourism & Hospitality Management
Bachelor of Science in Sustainable Tourism & Hospitality Management from Dedan Kimathi University of Technology, completed in 2022.
LinkedIn Learning
Customer Success, Customer Success
Completed a certification in Customer Success from LinkedIn Learning.
LinkedIn Learning
Research Foundations, Research Foundations
Completed a certification in Research Foundations from LinkedIn Learning.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Skills
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