Open to opportunities

Christine Melliza

@christinemelliza

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Dedicated service and sales representative with a strong customer focus.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities in customer service and sales.

I am a dedicated service and sales representative with a strong commitment to providing exceptional financial services. My experience at Visions Federal Credit Union has allowed me to develop personalized financial solutions for our members, fostering strong relationships that enhance service delivery. I take pride in my ability to collaborate with my team to achieve sales targets, and I have been recognized for my contributions with awards such as New Jersey’s Most Valuable Player in 2022 and Employee of the Month in November 2023.

In my role as Assistant Branch Manager, I oversee the daily operations of the branch teller line, ensuring that our team meets its goals while maintaining high standards of customer service. My previous experience at PNC and Convergys has equipped me with the skills to manage customer inquiries effectively and resolve issues promptly, ensuring satisfaction across diverse client bases. I am passionate about continuous improvement and thrive in environments where I can contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Service and Sales Representative

Current

Visions Federal Credit Union

Provided personalized financial services and solutions to credit union members, developing and maintaining strong customer relationships. Collaborated with team members to achieve sales targets and objectives, earning awards such as New Jersey’s Most Valuable Player in 2022 and November 2023 employee of the month.

Customer Relationship Management Customer Service Operations Auditing Team Collaboration Problem Solving Data Analysis

Customer Service Representative

PNC

Managed customer inquiries and aided with banking services. Resolved customer issues promptly, ensuring high levels of satisfaction.

Customer Service Problem Solving Communication Banking Customer Satisfaction

Customer Service Representative

Convergys

Handled customer service interactions for a diverse client base. Assisted with troubleshooting and resolving customer concerns.

Customer Service Troubleshooting Conflict Resolution Communication Customer Support

Education

Degrees, certifications, and relevant coursework

Capella University

Master of Business Administration, Business Administration and Management, General

Pursued a Master of Business Administration with a focus on general business administration and management. This program provided advanced knowledge in various aspects of business operations and strategy.

University of St. La Salle

Bachelor of Science, Hospitality Administrative/Management

Completed a Bachelor of Science degree with a specialization in Hospitality Administrative/Management. This program equipped me with essential skills for administrative and management roles within the hospitality industry.