Warda Noor
@wardanoor1
Skilled communication and customer service professional with banking experience.
What I'm looking for
I am a skilled communication and customer service professional with a strong background in public relations, content creation, media monitoring, and social media management. My experience spans across both government and banking sectors, where I have honed my ability to engage diverse audiences and deliver clear, impactful messaging.
During my tenure as a Relationship Officer at Equity Bank, I built strong relationships with customers by providing friendly and helpful service. I handled everyday banking transactions with accuracy and trust, while also promoting bank products tailored to client needs. My role as a Communication Officer for the County Government of Nyeri allowed me to showcase my skills in script writing, video editing, and managing social media accounts, where I created engaging content and monitored public sentiment.
Experience
Work history, roles, and key accomplishments
Relationship Officer
Equity Bank
Jan 2021 - Present (4 years 6 months)
Built strong, positive relationships with customers through friendly and helpful service. Handled everyday banking transactions while maintaining trust and accuracy. Promoted bank products and services by understanding client needs and recommending the right solutions.
Communication Officer
County Government of Nyeri
Jan 2019 - Present (6 years 6 months)
Wrote scripts and reports covering the Governor’s speeches, public forums, and key meetings. Managed social media accounts; created content, scheduled posts, and engaged with the public. Monitored newspapers, TV, and digital platforms to track media mentions and public sentiment.
Officer
Equity Bank
Jan 2016 - Present (9 years 6 months)
Assisted in client account management, transactions, and financial product sales. Provided customer support, resolving inquiries and ensuring compliance with financial regulations. Conducted basic financial assessments to support banking operations.
Education
Degrees, certifications, and relevant coursework
Moi University
Bachelor's Degree, Communication & Journalism
Grade: Second class-Upper Division
Completed a Bachelor's Degree in Communication & Journalism, graduating with Second Class-Upper Division honors. Gained comprehensive knowledge in communication theories, journalistic practices, and media production.
Nakuru Girls
High School Diploma, General Studies
Grade: A-
Completed secondary education at Nakuru Girls, achieving an A- grade. Developed strong foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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