Open to opportunities

Warda Noor

@wardanoor1

Message

Skilled communication and customer service professional with banking experience.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and customer service experience while fostering growth and collaboration in a dynamic environment.

I am a skilled communication and customer service professional with a strong background in public relations, content creation, media monitoring, and social media management. My experience spans across both government and banking sectors, where I have honed my ability to engage diverse audiences and deliver clear, impactful messaging.

During my tenure as a Relationship Officer at Equity Bank, I built strong relationships with customers by providing friendly and helpful service. I handled everyday banking transactions with accuracy and trust, while also promoting bank products tailored to client needs. My role as a Communication Officer for the County Government of Nyeri allowed me to showcase my skills in script writing, video editing, and managing social media accounts, where I created engaging content and monitored public sentiment.

Experience

Work history, roles, and key accomplishments

Relationship Officer

Equity Bank

Jan 2021 - Present (4 years 6 months)

Built strong, positive relationships with customers through friendly and helpful service. Handled everyday banking transactions while maintaining trust and accuracy. Promoted bank products and services by understanding client needs and recommending the right solutions.

Customer Relationship Management Customer Support Risk Management

Communication Officer

County Government of Nyeri

Jan 2019 - Present (6 years 6 months)

Wrote scripts and reports covering the Governor’s speeches, public forums, and key meetings. Managed social media accounts; created content, scheduled posts, and engaged with the public. Monitored newspapers, TV, and digital platforms to track media mentions and public sentiment.

Script Writing Video Editing Social Media Management Media Monitoring Platforms Public Relations Content Creation

Officer

Equity Bank

Jan 2016 - Present (9 years 6 months)

Assisted in client account management, transactions, and financial product sales. Provided customer support, resolving inquiries and ensuring compliance with financial regulations. Conducted basic financial assessments to support banking operations.

Account Management Financial Products Customer Support Compliance

Education

Degrees, certifications, and relevant coursework

Moi University

Bachelor's Degree, Communication & Journalism

Grade: Second class-Upper Division

Completed a Bachelor's Degree in Communication & Journalism, graduating with Second Class-Upper Division honors. Gained comprehensive knowledge in communication theories, journalistic practices, and media production.