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Christine Benzon

@christinebenzon

Message

Client Services Manager at The Emmerich Group who moved 9 banks to signed agreements worth about $2.95M.

Philippines

Message

At The Emmerich Group / Institute for Extraordinary Banking, I manage relationships with community-bank CEOs and presidents and run the new-client pipeline through signed agreements and onboarding. Since 2024, 9 banks representing about $2.95M in total contract value have moved through the pipeline to signed agreement.

I also run the ABP leadership certification program, which grew to 120 candidates in 2026 and about $1.24M in certification fees. At 160over90, I negotiated a rewards-platform fee reduction from 7.5% to 5% and manage incentive fulfillment across Ambassador accounts.

Experience

Work history, roles, and key accomplishments

Current

Client Services Manager & Executive Assistant to the CEO

Current

The Emmerich Group

Nov 2023 - Present (2 years 11 months)

Manage executive relationships with client-bank CEOs and presidents, run the new-client pipeline, and onboard newly signed banks. Co-led a large training event and automated recurring processes.

Customer Relationship Management Executive Support Pipeline Management Client Onboarding HubSpot vendor negotiation SOP Documentation AI Workflow Design ChatGPT Custom GPTs Project Management

Current

Field Coordinator, Experiential

Current

160over90

Jan 2023 - Present (3 years 9 months)

Negotiated vendor fees, managed sales-incentive fulfillment, and coordinated reporting across multiple sites. Built and quality-checked incentive decks for campaigns.

vendor negotiation Incentive Program Management Data Reporting Quality Assurance Excel PowerPoint Stakeholder Coordination

Referral Incentives Analyst

Athena

Jan 2022 - Jan 2023 (1 year)

Managed multiple referral incentive programs, coordinated with stakeholders, and used CRM and project-management tools to maintain data accuracy and meet deadlines.

Incentive Program Management CRM Project Management Data Accuracy Stakeholder Coordination

Learning Specialist

Conduent

Jun 2019 - Sep 2019 (3 months)

Onboarded and trained new customer service agents, identified skill gaps, and certified them ready for the production floor.

Training Onboarding Skill Assessment Customer Service

Ambassador

160over90

Aug 2018 - Mar 2019 (7 months)

Reported site performance to clients, coordinated internal teams, and coached agents through sales training. Ranked in the global Top 10 for Premium & Sports two years running.

Client Reporting Sales Coaching Team Coordination Performance Analysis