I've supported US-based healthcare clients as an Executive Virtual Assistant, managing EMR data, medical records, implant logs, appointment scheduling, and patient communications.
I handled an estimated 250 calls daily while exceeding quota by 15%, providing professional, friendly, and patient customer support.
At Medspecialized, Inc., I worked with multiple EMR clients, collaborating with project managers and clients on software customization and form-building feedback and approvals. I trained up to 10 providers and staff per day to navigate EMR systems and coordinated appointments with clients.
I'm a licensed Physical Therapist and HIPAA-certified professional who listens, diagnoses technical issues, and guides users through practical step-by-step solutions.
