Open to opportunities

Christina E Hernandez

@christinaehernandez

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Assistant Community Manager skilled in leasing, tenant relations, and marketing to boost occupancy.

United States

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What I'm looking for

I’m looking for a community-focused role where I can drive occupancy through marketing and outreach, manage leasing documentation, and resolve tenant issues while partnering with maintenance to keep residents fully supported.

I’m a solutions-oriented Assistant Community Manager with a strong track record of driving community engagement and increasing occupancy through promotional activities and outreach. I coordinate leasing workflows, advise clients on market conditions and legal requirements, and prepare accurate leasing documentation to keep operations running smoothly.

I’m also known for tenant-focused service and calm, effective conflict handling. In my roles, I’ve maintained meticulous records of delinquent accounts, inspected properties to recommend improvements, worked closely with maintenance to complete timely repairs, and strengthened office organization with clear filing systems. I bring hands-on staff training, fair housing awareness, and a tech-forward approach using tools like Yardi, Entrata, and Onesite to support leasing and resident services.

Experience

Work history, roles, and key accomplishments

Assistant Community Manager

Darcorp Management Group

Jan 2023 - Sep 2023 (8 months)

Planned and executed promotional activities to drive community engagement and increase occupancy. Collected rental payments, maintained delinquency records, evaluated property conditions, and coordinated timely repairs with maintenance staff.

Community Outreach Property Inspections Maintenance Coordination Tenant Relations Record keeping

Leasing Professional

S2 Residential

Feb 2021 - Jan 2023 (1 year 11 months)

Coordinated home showings and advised clients on market conditions, pricing, and legal requirements. Prepared lease and representation documents, coordinated maintenance operations, and resolved tenant conflicts.

Lease Administration Property Showings Maintenance Scheduling Conflict Resolution MLS Marketing Documentation

Leasing Agent

Preferred Staffing Solutions

Feb 2018 - Feb 2021 (3 years)

Promoted property sales through advertisements and multiple listing services, advised clients on market and legal requirements, and prepared leasing and closing documentation. Conducted background, reference, and credit checks and handled tenant requests for maintenance and support.

Background Checks Credit Checks

Leasing Agent

Certified Staffing

Feb 2017 - Jan 2018 (11 months)

Handled apartment sales, showings, closings, and contract documentation while maintaining resident services and property upkeep. Produced monthly reports, performed market surveys, supported account upkeep, and conducted outreach marketing using property management and Microsoft tools.

Outreach Marketing Yardi

Residential Concierge

Elite Valet Inc

Jan 2016 - Jan 2017 (1 year)

Managed daily concierge desk operations and monitored staff performance to proactively address inefficiencies. Provided privacy-respectful service to residents and guests and resolved issues using active listening, conflict resolution, and clear communication.

Front Desk Operations Customer Service Conflict Resolution Privacy Conscious Service Issue Resolution Guest Relations

Residential Concierge

Texas Concierge Inc

Aug 2014 - Jan 2016 (1 year 5 months)

Provided friendly, efficient service to customers, handling challenging situations with active listening and effective communication. Managed concierge desk operations, responded to inquiries by phone/email/in-person, and greeted guests while directing them to key amenities.

Customer Service Concierge Operations Communication

Swim Instructor/Head Swim Coach

Aqua-Tots Swim School

Jan 2013 - Jul 2014 (1 year 6 months)

Taught daily swim lessons to students of varying ages and skill levels and planned classes for basic to advanced swimming needs. Used teaching aids, motivated students with positive reinforcement, tracked strengths and weaknesses, and communicated clearly with parents.

Swim Instruction Lesson planning Student Assessment Positive Reinforcement Safety Coaching Teaching Aids Usage