Looking for a job

Christina Buenaventura

@christinabuenaventura

Inside Sales Agent and customer service expert delivering lead-driven real estate support with cold-calling and CRM follow-up.

Philippines

Message

What I'm looking for

I’m looking for a role where I can drive real-estate sales with cold calling, support customers through inbound/outbound calls, and use Salesforce/Zendesk to manage follow-ups and billing issues in a collaborative team.

I’m an Inside Sales Agent with experience supporting home buyers and sellers through cold calling to leads and focused real estate customer service. I’m comfortable balancing sales outreach with responsive support across calls, email, and chat.

Across Inside Sales and Customer Service roles, I’ve handled inbound/outbound calls, email, and chat support while providing network and account support such as new account set up, provisioning, portability, billing, and eSIM management. I also support troubleshooting for common smartphone and service issues.

I care about service quality and continuity, from training junior service representatives to ensuring accurate follow-up and documentation. I’ve supported billing assistance for charge issues and coordinated customer needs with tools like Salesforce and Zendesk.

What stands out in my background is the blend of customer service expertise and proactive sales follow-through—cold calling, lead management, and CRM-based follow-up. I’m ready to bring that same energy to a team that values customer outcomes and measurable sales results.

Experience

Work history, roles, and key accomplishments

Inside Sales Agent

Jacobs & Co. Real Estate

Nov 2022 - Mar 2026 (3 years 4 months)

Handled cold calls to homebuyer and seller leads and provided ongoing support across real estate sales inquiries.

Cold Calling Lead Generation Inside Sales Customer Service Seller Support Call Handling

Inside Sales Agent

Anurag Homes Canada

Jun 2022 - Nov 2022 (5 months)

Served as an inside sales agent for a real estate firm, sourcing and contacting homebuyer and seller leads via cold calling.

Cold Calling Lead Generation Inside Sales Customer Service Real Estate Sales Seller Support Sales Outreach

Customer Service Expert

Software Cellular Limited (Truphone)

Apr 2017 - Jun 2022 (5 years 2 months)

Provided inbound and outbound support through calls, email, and chat, assisting customers with network configuration, new account setup, provisioning, portability, billing, and eSIM management.

Inbound Support Outbound Calling Email Support Chat Support Custom Network Configurations Billing Support Customer Training

Customer Service Associate

24-7 Intouch PH

Jun 2016 - Apr 2017 (10 months)

Supported email inquiries and assisted customers by reviewing driver documents relevant to a ride-sharing platform.

Email Support Customer Support Document Review Call Center Support Ride Sharing Platform Support Customer Communications

Customer Service Representative

Acquire Asia Pacific Inc

May 2015 - Sep 2015 (4 months)

Handled inbound and outbound call support, assisted with billing issues, and provided basic troubleshooting for common smartphone concerns.

Inbound Calls Outbound Calling Billing Support Troubleshooting CRM Customer Service

Site Consultant

Sutherland Global Services Inc

Oct 2014 - May 2015 (7 months)

Provided site assistance for bookings and listings for home rentals, supporting inbound and outbound requests via calls and emails.

Inbound Calls Outbound Calling Email Support Booking Support Listing Support Zendesk Customer Service

Customer Service Rep & Mentor

Sykes Asia Inc (Bold Leads)

Jun 2012 - Jun 2014 (2 years)

Delivered inbound and outbound customer support for policy information, verification, changes, and financial transactions, and mentored junior customer service representatives.

Inbound Support Loans Support Dividend Withdrawals Support Mentoring Customer Training