christina ballard
@christinaballard
Business Support Specialist with 9+ years of experience
What I'm looking for
As a seasoned Business Support Specialist, I leverage my expertise in data entry, testing, and Salesforce technology to drive team efficiency and propel organizational objectives. With a proven track record of improving workflow efficiency by 20% through strategic process improvements and innovative digital tools, I am poised to deliver continued results in business support and process optimization.
Throughout my career, I have developed a unique ability to champion innovative solutions, streamline internal programming procedures, and implement strategic initiatives that boost team collaboration and efficiency. My expertise in SQL programming, forward-thinking solutions, and strategic communication enables me to drive results in fast-paced financial institutions.
I am a dedicated professional with a strong educational background, having completed a Bachelor's in Business Administration from Eastern Michigan University and a semester-long study abroad program in the United Kingdom. I am excited to bring my skills and experience to a new role and continue to make a meaningful impact in the industry.
Experience
Work history, roles, and key accomplishments
Business Support Specialist
Rocket Mortgage
Aug 2013 - Present (11 years 10 months)
Spearheaded business support strategies for Rocket Technology team while using ServiceNow Workflow Optimization and Salesforce technologies.
Mortgage Banker
Citibank
Jul 2012 - Sep 2014 (2 years 2 months)
Managed high-value mortgage accounts with a personalized touch and implemented innovative insights to predict mortgage market trends.
Education
Degrees, certifications, and relevant coursework
christina hasn't added their education
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