Open to opportunities

Christian Oliver Madriaga

@christianolivermadri

Sales Support Engineer improving B2B order processing with ERP automation, RFQ/quotation excellence, and data-driven accuracy.

Philippines

Message

What I'm looking for

I’m looking for a role where I can strengthen sales operations with ERP-driven order processing, RFQ/quotation excellence, and automation—partnering closely with Sales, Operations, Production, and Logistics to improve turnaround time and data accuracy.

I’m a Licensed Mechanical Engineer with 7+ years of experience supporting B2B sales operations through quotation management, customer account servicing, and ERP-driven order processing. I focus on turning technical requirements into production-ready specifications while keeping stakeholders aligned from RFQ to order fulfillment.

In recent roles, I’ve reduced quotation turnaround time by 50% through process optimization and maintained 99%+ data accuracy in Odoo ERP. I also supported ERP migration testing and validation, and built centralized quotation master files that reduced workflow bottlenecks by 45%.

I’m recognized for operational excellence and customer-focused solutions, including achieving 99.96% quality accuracy and earning a Top 3 Team Performer recognition. Before moving fully into account and sales support, I led production teams, applied root cause analysis to reduce downtime, and ensured compliance with GMP, HACCP, and FSSC food safety standards.

Experience

Work history, roles, and key accomplishments

Account Engineer

BRC Global Rolls Ltd.

Oct 2024 - Mar 2026 (1 year 5 months)

Led ERP database migration testing and validation, reducing quotation turnaround time by 50% through process optimization. Managed the RFQ-to-order fulfillment customer lifecycle in Odoo and maintained 99%+ quotation and order accuracy.

Odoo RFQ Quotation Management Technical Account Management Order Processing Order Fulfilment Process Improvement Workflow Optimization Customer Lifecycle Management

Account Servicing Assistant

BRC Global Rolls Ltd.

Mar 2022 - Oct 2024 (2 years 7 months)

Processed high-volume RFQs while ensuring technical and commercial compliance. Coordinated order processing, shipment tracking, and customer communications, achieving 99.96% quality accuracy (2023–2024 evaluation period).

Technical Compliance Commercial Compliance Order Processing Shipment Tracking

Production Supervisor

Vitabread Food Products, Inc.

Apr 2019 - Jan 2020 (9 months)

Supervised 100+ production operators to ensure efficient workflow and daily production target achievement. Reduced production downtime by resolving machinery, quality, and manpower issues using root cause analysis and maintained production documentation.

Production Supervision Team Leadership Workflow Management Quality Assurance Root Cause Analysis Production Documentation Cross Functional Collaboration Machinery Diagnosis And Repair

Project Supervisor

Manuventures, Incorporated

Aug 2018 - Feb 2019 (6 months)

Supervised 50–75 production personnel, ensuring safe and efficient operations while meeting daily production targets. Coordinated preventive and corrective maintenance, supported GMP/HACCP/FSSC compliance, and managed filling, bottling, and packaging to maintain product quality.

Production Supervision Preventive Maintenance GMP HACCP Operational Efficiency Compliance Management Production Quality Control

Education

Degrees, certifications, and relevant coursework

Don Mariano Marcos Memorial State University

Bachelor of Science in Mechanical Engineering, Mechanical Engineering

2009 - 2015

Earned a Bachelor of Science in Mechanical Engineering at Don Mariano Marcos Memorial State University (2009–2015) and became a Licensed Mechanical Engineer in March 2015.