Open to opportunities

Christianah Olanrewaju

@christianaholanrewaj

Project Manager and HR Business Partner focused on data-driven people strategy, process improvement, and measurable retention gains.

United States

Message

What I'm looking for

I’m looking for a technology or professional services firm where I can partner with leadership on people strategy, lead projects end-to-end, and drive measurable improvements in retention and organizational effectiveness through data-driven process and stakeholder management.

I bring analytical, strategic, and operational competencies as an HR Business Partner and Project Co-Ordinator, partnering with leadership to translate business goals into impactful people strategies. I’m driven by measurable outcomes—strengthening employee retention and organizational effectiveness while aligning people initiatives to business priorities.

In customer-facing and operations roles, I’ve led root cause analysis of customer complaints by evaluating operational data, spearheaded process improvement initiatives to resolve systemic issues, and implemented technical safeguards to eliminate malware threats—enhancing system reliability. I also leverage financial modeling and analysis to develop customer-centric solutions and serve as a strategic liaison, orchestrating communication plans and managing stakeholder engagement throughout product lifecycle changes, upgrades, and integrations.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Charter Communications

Nov 2024 - Present (1 year 6 months)

Led root-cause analysis of customer complaints, driving process improvements to resolve systemic issues and enhance system reliability. Served as a primary liaison to customers, coordinating communication and stakeholder engagement through product lifecycle changes and integrations.

Customer Success Root Cause Analysis Process Improvement Stakeholder Management Customer Analytics Reliability

Human Resources Officer

Team-Deliver Service Ltd.

Jan 2019 - Jan 2022 (3 years)

Designed and facilitated professional development and adaptability training to improve performance and align growth with organizational objectives. Managed employee relations by addressing workplace concerns, mediating conflicts, and supporting a collaborative, inclusive environment.

Employee Relations Training Development Conflict Resolution HR Operations Recruitment Behavioral Interviewing Stakeholder Management

Customer Relations Officer

Team-Deliver Service Ltd.

Jan 2016 - Dec 2018 (2 years 11 months)

Analyzed customer interaction and feedback records to generate performance insights and inform customer experience improvements. De-escalated difficult situations through critical communications to maintain customer trust.

Customer Relations Customer Experience Communication Management Process Optimization

Investment Officer

Calabar Free Trade Zone

Nov 2014 - Nov 2015 (1 year)

Promoted free trade zone products and facilities to new investors through targeted marketing and strategic outreach. Led investor onboarding, including license acquisition and operational integration, to support smooth market entry and retain satisfaction.

Investor Relations Outreach Relationship Management Cross Functional Collaboration Marketing Strategy