Abby HB

I am a results-driven professional with over 10 years of experience in client relationship management, financial services, and media production. My career has been marked by a proven ability to drive business growth, achieving a remarkable 150% overachievement of quarterly goals, and earning recognition as a Top Performer in a competitive region. I excel in client education, onboarding, and process optimization, and I am now seeking a Customer Success role where my strong interpersonal and consultative skills can foster long-term client retention and satisfaction.

In my most recent position as a Senior Personal Banker and Small Business Specialist at Wells Fargo, I surpassed all quarterly goals for four consecutive quarters through proactive client outreach and needs-based financial conversations. I managed a diverse portfolio of over 250 high-value clients, achieving a 90% retention rate while generating significant new deposit growth. My leadership skills were further demonstrated as I led the onboarding and training of new bankers, resulting in enhanced team performance and reduced training time.

Previously, I served as a Media Consultant in Nigeria, where I managed a team of creative consultants and spearheaded a comprehensive rebranding initiative that significantly boosted customer acquisition. My diverse experience across various roles has equipped me with a unique blend of skills in client management, business development, and operations, making me a valuable asset to any organization.