At Nestora, I was invited to speak on X Spaces about my customer service journey and then selected to design and deliver a live six-week training program for beginner-level students. I deliver sessions on Telegram and create materials covering complaint resolution, escalation handling, tone, and professionalism.
At Wonder Kids Academy Kaduna, I supported customers of an online tutoring platform across email, live chat, and social media. I met SLA response targets, helped improve customer retention by 20%, and reduced document retrieval time by 30% through improved filing processes.
