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Christabel Ekata

@christabelekata

Administrative and customer operations specialist at Westeria Scents, serving 84+ customers in its first four months.

At Westeria Scents, I co-orchestrated the launch of a retail perfume business that served 84+ customers in its first four months. I sourced and negotiated terms with 5+ wholesale suppliers, and my initial launch outreach converted 22 of 50 targeted contacts into buyers.

At BBtask Accounting Solutions, I supported team and executive task tracking, served as the primary client liaison, and structured a document-tracking system for client onboarding. At JL Looks and Feel Spa, I managed executive schedules and customer communications, and implemented a client follow-up system that improved retention and positive reviews.

At Delta State University, I led a seven-member research team on a study of antimicrobial resistance across 55 samples, from fieldwork and laboratory analysis through the final thesis report. I also bring a B.Sc. in Microbiology and training in virtual assistance, customer service, and HubSpot CRM.

Experience

Work history, roles, and key accomplishments

Current

Startup Operations Lead

Current

Westeria Scents

Jun 2026 - Present (4 months)

Co-orchestrated the launch of a retail perfume business, acquiring 84+ customers in the first four months. Sourced and negotiated terms with 5+ wholesale suppliers and achieved a 44% conversion rate on initial launch outreach.

Operations Supplier Negotiation Marketing Customer Service Order Processing Inventory Management

Lead Researcher & Project Lead

Delta State University

Jan 2026 - Oct 2026 (9 months)

Spearheaded an independent, multi-phase research study evaluating antimicrobial resistance across 55 fish pond water and handler swab samples. Managed end-to-end project logistics and led a 7-member research team.

Research Project Management Laboratory Isolation Data Collection Statistical Analysis Team Leadership

Virtual Assistant

BBtask Accounting Solutions

Oct 2024 - Jan 2026 (1 year 3 months)

Managed cross-functional task tracking and deadline management for team members and executive leadership. Served as primary client liaison, delivering high-satisfaction email and chat support for accounting clientele.

Task Tracking Deadline Management Client Liaison Email Support Live Chat Document Management Onboarding

Customer Service Specialist & Executive Assistant

JL Looks and Feel Spa

Jun 2023 - Feb 2024 (8 months)

Managed executive calendars, appointment schedules, and communications across management, staff, and clients. Handled daily financial logging, payment processing, invoicing, inventory tracking, and supply procurement.

Calendar Management Appointment Scheduling Communication Skills Financial Logs Payment Processing Invoicing inventory tracking Procurement

Volunteer Administrative & Community Assistant

Christ Embassy

Jan 2018 - Dec 2023 (5 years 11 months)

Served as Personal Assistant to a lead translator, managing schedule commitments and administrative coordination during recording sessions. Assisted the Data Collection Director in structuring, categorizing, and maintaining multi-source datasets.

Administrative Support Schedule Management Data Management Community Care

Education

Degrees, certifications, and relevant coursework

Delta State University

Bachelor of Science, Microbiology

Activities and societies: Led a 7-member research team, directing an end-to-end 55-sample study from fieldwork to final reporting.

Pursuing a B.Sc. in Microbiology with specialization in Antimicrobial Resistance Research, Laboratory Isolation Protocols, and Scientific Data Analysis.

LinkedIn Learning

Customer Service Foundations, Customer Service

Completed the Customer Service Foundations course covering First-Contact Resolution, Active Listening, Customer Retention Strategies, and Communication.

HubSpot Academy

HubSpot CRM for Beginners, CRM

Completed the HubSpot CRM for Beginners course covering Client Lifecycle Management, Contact Tracking, and Pipeline Administration.

ALX

Virtual Assistant Certificate, Virtual Assistance

2024 - 2024

Completed the ALX Virtual Assistant Certificate, focusing on Executive Support, Client Relations, Calendar & Schedule Management, and Administrative Workflows.