Chris Edme

Managed 24+ community-building events annually for residents in affordable housing, significantly improving retention and satisfaction. Developed event concepts, coordinated logistics, oversaw execution, negotiated vendor contracts, and controlled budgets. Fostered long-term resident relationships, driving consistent attendance and engagement.

Oversaw day-to-day Crisis Response caseload, collaborating with crossfunctional teams to ensure timely support delivery. Conducted risk assessments, developed contingency plans, and applied expertise in risk mitigation strategies. Supported the development of crisis management programmatic plans and systems, implementing strategies to minimize crisis impact.

Led execution of corporate meetings and private functions, consistently earning top guest satisfaction scores. Created Banquet Event Orders (BEOs), collaborated with vendors, and aligned internal departments to deliver seamless experiences. Managed budgets, reconciled expenses, optimized event profitability, resolved issues in real-time, and oversaw an event department.

Served as the first point of contact for guests, resolving inquiries via multiple channels. Promoted hotel amenities and ensured high service standards.

Managed room control, group block, and event order operations, drafting layouts and BEOs based on guest needs. Assisted other departments with daily functions when needed. Identified revenue opportunities through upselling and service enhancements.

Scheduled and coordinated healthcare services, verifying insurances and maintaining accurate patient logs. Maintained HIPAA-compliant medical records. Supported physician communication and member satisfaction.