Chris papas

I am a dedicated Salesforce Business Analyst with extensive experience in managing Salesforce enhancement projects and delivering scalable configurations that align with stakeholder requirements. My journey in this field has allowed me to customize Salesforce Sales and Service Clouds, ensuring that they evolve to meet the dynamic needs of the business. I take pride in collaborating with leadership to develop insightful reports and dashboards that drive strategic planning and operational visibility.

In my previous role as Assistant Director of Financial Student Accounts at Northeastern University, I successfully processed $75 million in payments for 3,000 students, ensuring accuracy and timeliness in financial transactions. My commitment to data integrity led me to author a comprehensive guide that significantly improved case resolution efficiency. I thrive in cross-functional environments, collaborating with developers, product managers, and QA engineers to ensure that our Salesforce platform remains stable and performs optimally.

With a strong foundation in agile methodologies and a passion for continuous improvement, I am always looking for ways to optimize processes and enhance user experiences. My goal is to leverage my skills and experience to contribute to a forward-thinking organization that values innovation and collaboration.