Open to opportunities

Chris Ombongi

@chrisombongi

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Results-driven IT professional with a passion for continuous learning.

Kenya

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What I'm looking for

I am looking for a dynamic work environment that encourages growth, collaboration, and innovation in technology.

I am a results-driven IT professional with a Diploma in Information Technology and hands-on experience in system administration, software development, and user support. My career has been characterized by a strong commitment to problem-solving and teamwork, which I believe are essential in the ever-evolving tech landscape.

Throughout my professional journey, I have held various roles that have honed my skills and allowed me to contribute meaningfully to my teams. As a Customer Care Agent at Macau Entertainment, I delivered responsive support and resolved customer issues efficiently, ensuring high satisfaction levels. My leadership experience as a Team Leader at Metaverse involved coordinating tasks among 22 staff members, implementing performance strategies that significantly boosted productivity.

Additionally, my internship at the Office of the Deputy President provided me with valuable insights into IT systems maintenance and troubleshooting. I am passionate about continuous learning and eager to apply my skills in a challenging environment that fosters growth and innovation.

Experience

Work history, roles, and key accomplishments

Customer Care Agent

Macau Entertainment

Jun 2024 - Oct 2024 (4 months)

Delivered responsive customer support across phone, email, chat, and in-person interactions, efficiently resolving customer issues to ensure high satisfaction levels. Collected feedback to drive service improvement initiatives and built rapport with clients to enhance loyalty and retention.

Customer Support Problem Solving Communication Feedback Customer Satisfaction

Team Leader

Metaverse

Jan 2022 - Sep 2022 (8 months)

Coordinated tasks among 22 staff members to meet operational goals and facilitated communication between the team and management to streamline operations. Implemented performance strategies that significantly boosted team productivity.

Team Leadership Coordination Communication Performance Management Productivity

Agent

Sama Source

Jun 2021 - Dec 2021 (6 months)

Performed high-volume data labeling with meticulous attention to detail. Utilized proprietary tools for efficient annotation and categorization of data.

Data Labeling Data Annotation Attention To Detail Data Entry

IT Intern

Office of the Deputy President

Jun 2019 - Sep 2019 (3 months)

Maintained and troubleshot IT systems and networks, providing essential end-user support and resolving technical issues. Participated actively in the deployment of new software and updates.