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Angela Raine Aguilar

@angelaraineaguilar

Customer support and Tier 2 escalation agent at Qualfon CDO who resolved complex retail service concerns and supported customers.

Philippines

Message

What I'm looking for

I'm eager to use my customer support and technical troubleshooting experience, along with my teaching background, to contribute to effective support and development programs.

At Qualfon CDO, I handled retail customer inquiries and Tier 2 escalations, providing timely solutions to complex service concerns while supporting daily operations.

Earlier, I assisted customers at Teleperformance CDO with mobile services, billing, account management, and technical issues. I also provided chat support for a retail account and troubleshooting support for a Wi-Fi and router account.

As a student teacher at Cagayan De Oro National High School and Immanuel Mission International School, I facilitated English instruction and assisted with lesson plans and teaching materials. I hold a Bachelor of Secondary Education major in English and a Professional Teacher license.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Qualfon CDO

Oct 2025 - Sep 2026 (11 months)

Delivered high-quality support to retail clients and handled escalated cases in the Tier 2 team, providing timely solutions to complex service concerns.

Customer Service Tier 2 escalation Retail Communication Skills Problem Solving

Student Teacher

Cagayan De Oro National High School

Jan 2025 - Mar 2025 (2 months)

Facilitated classroom instruction in English, delivering engaging lessons that supported student learning and comprehension.

Teaching English Lesson Planning Classroom Management

Student Teacher

Immanuel Mission International School

Nov 2024 - Dec 2024 (1 month)

Assisted in developing lesson plans and teaching materials, and guided students through reading, writing, and communication activities.

Teaching English Lesson Planning Communication Skills

Chat Support Representative

Teleperformance CDO

Oct 2022 - Dec 2022 (2 months)

Delivered responsive customer assistance through live chat, addressing inquiries and providing accurate product and service information.

Live Chat Customer Service Retail Communication Skills

Technical Support Representative

Concentrix CDO

Jul 2022 - Aug 2022 (1 month)

Delivered front-line technical support to customers, assisting with product setup, troubleshooting, and resolving connectivity issues.

Technical Support Troubleshooting Customer Service Communication Skills

Customer Support Representative

Teleperformance CDO

Jan 2020 - Mar 2021 (1 year 2 months)

Assisted customers with inquiries related to mobile services, billing, and account management, and provided technical support for network connectivity issues.

Customer Service Technical Support Telco Troubleshooting Communication Skills