CKChris Kaniki
@chriskaniki1
Bilingual technical support specialist with strong customer service skills.
South AfricaWhat I'm looking for
I am a bilingual technical and customer support specialist fluent in French and English, bringing over five years of experience in effectively supporting both B2B and B2C clients. My expertise lies in network troubleshooting and SaaS support, where I have a strong track record of guiding on-site IT and technicians to resolve issues swiftly across various channels, including phone, chat, and email.
Currently, I work as a Bilingual Technical Support Specialist at Gexel, where I provide first-level technical support for DataValet's B2B managed network solutions. My role involves diagnosing and fixing Wi-Fi and connectivity issues while offering remote assistance to technicians. I have previously worked with Webhelp, where I assisted clients with Sage software and maintained high standards of customer service. My experience also includes leading a team of customer service representatives, optimizing workflows, and ensuring quality standards.
Experience
Work history, roles, and key accomplishments
Bilingual with French Technical Support Specialist
Gexel (Datavalet)
May 2024 - Present (1 year 1 month)
Provided first-level technical support for DataValet's B2B managed network solutions, assisting enterprise and hospitality clients with network issues. Diagnosed and fixed problems associated with Wi-fi, connectivity, and device configuration.
Bilingual with French Technical Support Representative
Webhelp (Sage)
Aug 2023 - Present (1 year 10 months)
Offered Sage50 and Sage300 software technical assistance over the phone and email. Helped clients with installations, configurations, password changes, functionality troubleshooting, and type-specific issue resolutions.
Bilingual with French Customer Service Associate
Webhelp (WealthSimple)
Dec 2022 - Present (2 years 6 months)
Supported Wealthsimple's high-net-worth clients with queries related to investment, promotions, personal finance, and account management via chat, phone, and email. Handled multiple tickets within the AWS and Zendesk ticketing system.
Team Lead
eKomi (Honor)
Sep 2022 - Present (2 years 9 months)
Led and coached a team of customer service representatives. Monitored performance, optimized workflows, and ensured quality standards.
French Customer Service Representative
Capability BPO (Groupon)
Jul 2020 - Present (4 years 11 months)
Provided empathetic support via phone, email, and chat for online purchases, order tracking, refunds, and vouchers. Resolved customer issues related to Getaways, hotel bookings, and local deals while ensuring a smooth experience in a fast-paced B2C environment.
Front Desk Administrator
Karibu Lodge
Apr 2018 - Present (7 years 2 months)
Managed guest reception, front desk coordination, and daily operations. Handled reservations, billing, and team communication to maintain service quality.
Education
Degrees, certifications, and relevant coursework
University of Lubumbashi
Bachelor's Degree, International Relations
Studied international relations, focusing on global political, economic, and social issues. Gained a comprehensive understanding of diplomatic practices and international law.
Damelin College
Diploma, Project Management
Completed a program in Project Management, acquiring skills in planning, executing, and closing projects. Learned methodologies for effective project delivery and team coordination.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
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