Open to opportunities

Chris Flores

@chrisflores

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High-performance operations leader driving exceptional results through strategic insight.

United States

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What I'm looking for

I am looking for a role that allows me to lead teams, drive operational excellence, and foster a culture of accountability and high performance.

As a high-performance operations leader, I have a proven track record of driving exceptional results through disciplined execution and strategic insight. My expertise lies in building and scaling teams, optimizing organizational culture, and enhancing performance metrics. I am passionate about fostering environments rooted in high-driven values, accountability, and a relentless pursuit of excellence.

In my current role as Director of Operations at EMC Consulting, I lead operational scaling initiatives for Medicare agencies, significantly enhancing productivity and sales performance. I have successfully implemented comprehensive training systems and cultural playbooks that have boosted agent productivity and engagement. My strategic integration of AI-driven operational frameworks has optimized lead generation and client retention, directly impacting revenue streams.

Throughout my career, I have directed remote sales teams, co-founded a mentorship group, and served as a professional firefighter and paramedic. My commitment to leadership and personal development has allowed me to mentor over 400 individuals, driving transformational outcomes through disciplined accountability. I am dedicated to leading with conviction, discipline, and vision, and I strive to cultivate impactful leadership that breaks generational cycles.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

EMC Consulting

Apr 2025 - Present (2 months)

Led operational scaling initiatives for Medicare agencies, enhancing productivity, sales performance, and operational metrics. Implemented comprehensive training systems and cultural playbooks, boosting agent productivity and engagement, and strategically integrated AI-driven operational frameworks to optimize lead generation, client retention, and revenue streams.

Sales Performance Productivity Training Systems Cultural Playbooks Integration Lead Generation

Sales Director

Complete Health Advisors

Apr 2024 - Mar 2025 (11 months)

Directed remote sales teams, achieving consistent performance with targeted sales metrics and enhancing training and coaching methodologies. This resulted in increased average daily sales from 3 to 5 per agent, fostering a high-accountability, results-focused culture that significantly improved employee retention and satisfaction.

Remote Sales Sales Training Coaching Performance Metrics Employee Retention Team Leadership

Co-Founder & Leadership Mentor

Superhuman Fathers

Jan 2022 - Dec 2024 (2 years 11 months)

Co-founded a faith-driven men's mentorship group dedicated to personal growth, leadership, and overcoming life challenges. Mentored over 400 individuals, driving transformational outcomes through disciplined personal and spiritual accountability.

Mentorship Leadership Development Community Building Program Development

Professional Firefighter & Paramedic

Emergency Services Department

Jan 2009 - Dec 2024 (15 years 11 months)

Served 15 years in high-stress environments, emphasizing leadership, teamwork, critical decision-making, and operational excellence. Also certified as a Paramedic instructor, training and developing next-generation emergency response leaders.

Leadership Teamwork Operational Excellence Paramedic Instruction Crisis Management

Education

Degrees, certifications, and relevant coursework

Unknown

Coaching, Personal Development Business Coaching

Engaged in ongoing personal development business coaching. This continuous learning experience has been instrumental in refining my leadership and operational strategies.

Professional Firefighter & Paramedic Certification

Certification, Firefighting and Paramedicine

Obtained professional certification as a Firefighter and Paramedic. This certification equipped me with essential skills for high-stress environments, emphasizing leadership, teamwork, and critical decision-making.

Intensive Training Program

Certification, AI Integration & Prompt Engineering

Completed an intensive training program focused on AI Integration and Prompt Engineering. This program enhanced my skills in leveraging artificial intelligence for operational efficiency and strategic insights.