At CCK Law, I provide first-line desktop and end-user support, troubleshooting hardware, software, operating-system, and access issues in person and remotely. I document incidents and resolutions, install and maintain workplace devices, and help employees with onboarding and day-to-day technology needs.
At Best Buy / Geek Squad, I served as a CA and later a CIA Senior. I diagnosed technology issues, supported setup and repair, handled escalated service concerns, and coached team members to meet service goals.
As a Field Service Technician at Soroc Technologies, I supported printers, PC-based equipment, and POS devices during service calls, while coordinating with client end users and other teams.
I also founded and operated Fenix Martial Arts, growing enrollment from 7 to 31 students through community outreach and referrals. Earlier, as an IT Specialist at Robert Half Technologies, I managed hardware and software inventory, improved support processes, implemented backup systems, and monitored network performance.
