chris bond

I’m a highly-organized customer service professional with strong attention to detail and a proven capacity to interface with diverse groups. I bring consistent top performance, along with capabilities in coordination, strategic planning, and project management.

At Bank of America, I assist small business owners in a fast-paced call center environment, making tailored recommendations across deposit and credit accounts. I handle all aspects of online banking—access, bill pay, and business exclusive services—while applying extensive knowledge of key operational and productivity metrics, with a focus on risk, quality, and process improvement.

I’ve also earned recognition through Being The Difference Awards and One More Awards (January and March 2017). As Small Business Asset Champion, I facilitate floor-wide communications and events, strengthening engagement and outcomes across the team.

Earlier, as a Customer Service Representative at Coca-Cola Refreshments, I delivered excellent client experience with a focus on quality and troubleshooting. I developed strong multi-tasking for efficient problem resolution while consistently exceeding goals in call handling time, client experience, and sales.