Chloe Kennett

Currently working in the accident assist team, handling phone calls from insured members involved in accidents. Responsible for writing up claims, arranging vehicle recovery based on liability, and liaising with repairers.

Assisted customers with ordering equipment and resolved telecom issues. Utilized Autotask for raising tickets and Gamma portal for monitoring phone lines and broadband.

Provided technical support for Bose products, troubleshooting WiFi and Ethernet connectivity issues. Assisted customers over the phone and used remote desktop to resolve application and speaker problems.

Worked as a temporary IT professional, managing Active Directory, VPNs, and server backups. Provided helpdesk support, logged tickets, and built PCs/laptops.

Contracted IT support for Delphi Diesel Systems, resolving computer issues and building laptops/PCs. Managed helpdesk tickets and responded to technical emails.

Completed a year-long IT apprenticeship, providing first-line support to customers. Handled Active Directory, VPNs, server backups, and built PCs/laptops.

Engaged in customer-facing roles, including packing and serving food. Managed cash transactions and provided accurate change.

Gained work experience in an import/export company, handling filing, delivery notes, and customer communication. Assisted with order taking and shipping notes.

Grade: C, D

Attended Rainham School For Girls from 2009 to 2014. Achieved qualifications in various subjects including Business, Sociology, French, Travel and Tourism, Physics, ICT, English Language, English Literature, and Maths.

Attended Strood Academy for sixth form from 2014 to 2016. Completed studies during this period.

Grade: Distinction

Completed an NVQ Level 3 in Business and IT, achieving a Distinction. This qualification provided in-depth knowledge and practical skills in both business operations and information technology.