Anthea b

I am a dedicated Customer Service Specialist with over four years of experience in IT support, operations, and client services. My journey has been marked by a commitment to delivering exceptional customer experiences, whether through phone, email, or face-to-face interactions. I pride myself on my ability to build trusted relationships with customers and efficiently resolve their queries, all while supporting operational excellence.

In my current role at Geh Consult, I provide first-line support, troubleshooting software, hardware, and network issues across various platforms. I have successfully managed account administration and created user guides to enhance the customer experience. My previous experience at Tek Global allowed me to support senior executives and their teams, where I maintained high SLA performance standards and developed training materials on security best practices. I thrive in fast-paced environments and am always looking for ways to improve service delivery and customer satisfaction.