Chitra Madhusoodhanan
@chitramadhusoodhanan
Administrator and sales leader specializing in client relationships and team performance.
IndiaWhat I'm looking for
I’m a results-driven professional with 14+ years of diverse experience across Relationship Management, Sales, Administration, and Education. I’m known for leading high-performing teams, managing strategic client relationships, and delivering administrative excellence that keeps operations running smoothly.
In my latest roles as a Relationship Manager (Deputy Manager Grade) at RBL Bank and in Credit Cards at ICICI Bank (Deputy Manager Band-2), I focused on understanding customer requirements, resolving complex complaints quickly, and protecting retention. I also proactively identified upselling and cross-selling opportunities and initiated targeted outreach to build stable, long-term corporate relationships.
Alongside relationship work, I’ve consistently delivered strong administrative and people-development outcomes. As an Administrator/Faculty at Uthara Institute of Technology, I structured educational environments, created engaging and inclusive lesson tracks, and supported learners through successive training levels.
Earlier, I served as a Development Manager at Max Life Insurance, a Senior Sales Manager at PNB MetLife, and an Assistant Administrator/HR Manager at Asha Hospital. With a Master of Hospital Administration (MHA) background, I bring a multi-sector perspective, combining problem solving, research, and operational discipline with customer-first leadership.
Experience
Work history, roles, and key accomplishments
Relationship Manager (Deputy)
RBL Bank
Mar 2025 - Aug 2025 (5 months)
Developed actionable plans based on individual customer requirements and resolved complex customer complaints to protect retention. Identified upselling and cross-selling opportunities and initiated outreach to build long-term corporate relationships.
Administrator / Faculty
Uthara Institute of Technology
May 2023 - Feb 2025 (1 year 9 months)
Structured educational environments and created lesson tracks to prepare learners for successive levels of training. Supported inclusive, student-focused instruction.
Relationship Manager (Credit Cards)
ICICI Bank
Feb 2023 - May 2023 (3 months)
Handled team responsibilities for an aggressive credit card sales division. Managed core client alliances to expand loyalty and improve account satisfaction.
Development Manager
Max Life Insurance
Jan 2022 - Jan 2023 (1 year)
Sustained monthly sales objectives to support operational growth and regional targets. Managed executive office reporting pipelines and drafted compliance documents for review.
Faculty
Uthara Institute of Technology
Jun 2020 - Jul 2022 (2 years 1 month)
Supervised student progress indicators and delivered personalized instructional strategies. Adjusted instruction to support ongoing student learning.
Senior Sales Manager
PNB MetLife
Feb 2015 - Jun 2020 (5 years 4 months)
Led sales representatives to expand localized portfolios and improve team output metrics. Managed full-cycle recruitment, onboarding, and mentoring for new financial advisors.
Asst. Administrator / HR Manager
Asha Hospital
Feb 2011 - May 2014 (3 years 3 months)
Compiled and delivered financial overviews to senior leadership to support organizational insight into financial stability. Managed logistics for corporate events, including vendor coordination and executive meetings.
Education
Degrees, certifications, and relevant coursework
School of Medical Education, Kottayam
Master of Hospital Administration (MHA), Hospital Administration
2008 - 2011
Master of Hospital Administration (MHA) under Mahatma Gandhi University, completed from 2008 to 2011.
Pampa College
Bachelor of Science (B.Sc.), Zoology
2005 - 2008
Completed a Bachelor of Science (B.Sc.) in Zoology under Mahatma Gandhi University from 2005 to 2008.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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