At ICICI Bank, I track my team's daily productivity while keeping my own productivity on target. I also audit calls where team members authenticate customers for settlement requests, with the department's profitability in mind.
Previously at ICICI Bank, I managed the wealth of HNI clients while maintaining customer satisfaction through customer service. At Bharti AXA General Insurance, I supported motor-bulk sales through showrooms and dealers and liaised with cross-functional teams to help deliver services to customers.
