Open to opportunities

chitraangi sharma

@chitraangisharma

Message

I resolve B2B SaaS customer issues, lead support operations, and turn recurring friction into product improvements.

India

Message

What I'm looking for

I'm looking to lead customer success or operations work where I can resolve complex user issues, improve support workflows, collaborate closely with product and engineering, and help customers adopt products more effectively.

At Mobisy Technologies (Bizom), I lead customer success for 50+ accounts across India, Nepal, and Bangladesh, resolving issues end to end and working with product and engineering to reduce repeat support volume. I also lead and mentor a team of 10+ and built structured escalation workflows from the ground up.

I've grown through customer success, business analysis, and backend development roles, bringing hands-on experience in onboarding, requirements gathering, CRM documentation, Python APIs, and client communication. I stay calm under pressure and focus on making support experiences clearer and more self-serve.

Experience

Work history, roles, and key accomplishments

Customer Success & Operations Professional

Mobisy Technologies Pvt. Ltd.

Customer Success and operations professional with 8+ years resolving user issues, triaging escalations, and keeping support workflows running smoothly in B2B SaaS. Handle end-to-end query resolution for a 50+ account portfolio using CRM/support tooling (Zoho CRM), with a strong habit of documenting recurring issues and feeding them back to product and engineering to reduce repeat volume.