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Chisom Okpunobi

@chisomokpunobi

Activation Officer at United Bank for Africa, coordinating campaigns and vendor relationships after exceeding assigned performance targets.

Nigeria

Message

At United Bank for Africa, I coordinate activation campaigns and vendor relationships to support account acquisition, deposit growth, and digital banking adoption. I also monitor Direct Sales Executive performance and prepare reports for management.

At JUMIA NIGERIA, I supported vendors with account management, listings, and order processing, and followed up on complaints and operational issues. I achieved 110% of assigned performance targets through vendor engagement and sales support strategies, and received the Jumia Star of the Week Award in 2025.

Experience

Work history, roles, and key accomplishments

Current

Activation Officer / DSE Coordinator

Current

United Bank for Africa

Oct 2023 - Present (3 years 1 month)

Coordinate and execute regional and nationwide activation campaigns to drive account acquisition and digital banking adoption. Monitor DSE performance, develop activation strategies, and manage vendor relationships.

Campaign Management Market Research Vendor Management Performance Analysis Stakeholder Management Data Analysis Reporting

Vendor Support Representative

Jumia Nigeria

Jan 2023 - Jan 2025 (2 years)

Provided professional support to vendors, responding to inquiries, complaints, and operational issues. Assisted with account management, product listings, and order processing, and maintained accurate records of interactions.

Vendor Support Account Management Order Processing Complaint Resolution Communication Skills Record keeping

Receptionist (NYSC)

Ministry of Finance

Jan 2023 - Dec 2023 (11 months)

Managed front-desk operations and provided administrative support. Handled incoming calls, official correspondence, and maintained appointment schedules and visitor records.

Front Desk Operations Administrative Support Communication Skills Record keeping Confidentiality

Customer Support Representative

Jumia Nigeria

Jan 2020 - Dec 2022 (2 years 11 months)

Provided customer and vendor support, ensuring timely resolution of inquiries and service issues. Assisted vendors with onboarding, product listing, and platform utilization.

Customer Support Vendor Onboarding Product Listing Issue Resolution Collaboration

Customer Representative

Queenscy Wears

Jan 2014 - Dec 2014 (11 months)

Assisted customers with product inquiries and service requests. Managed customer complaints and supported sales activities and customer retention efforts.

Customer Service Complaint Handling Sales Support Customer Retention