Chisom Chinedu
@chisomchinedu
Customer service representative at Rest Auto company, handling digital inquiries and identifying potential customers through online outreach.
NigeriaWhat I'm looking for
At Rest Auto company, I manage customer inquiries through social media and direct messages, assist with bookings, and follow up to support a smooth customer journey. I also take part in cold-calling sessions and identify potential customers online.
At Prodrivers Africa, I responded to customer inquiries, addressed concerns, and coordinated with team members to help resolve service issues. I achieved about 75% of sales and had about 65% happy returning customers.
At Etransitafrica, I handled service inquiries and follow-ups, and supported the social media aspect, making about 55% of sales through the platform.
I bring experience in customer support across phone, email, WhatsApp, and digital channels. I’m seeking a remote customer service opportunity with an international organization that values exceptional customer experiences, reliable support, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Rest Auto Company
Mar 2026 - Present (8 months)
Managing customer inquiries across digital communication channels, including social media and direct messages. Assisting prospective and existing customers with service information, bookings, and general inquiries.
Customer Service Representative
Etransitafrica
Oct 2024 - Mar 2026 (1 year 5 months)
Handled customer inquiries and provided clear, accurate information about available services. Supported daily customer service operations and contributed to a positive customer experience.
Customer Service Representative
Prodrivers Africa
Feb 2024 - Mar 2026 (2 years 1 month)
Served as a point of contact for customers, responding to inquiries and providing professional, timely assistance. Achieved about 75% of sales and ensured 65% of happy returning customers.
Education
Degrees, certifications, and relevant coursework
Abia State University
Bachelor of Science, Government and Public Administration
2019 - 2023
Studied Government and Public Administration at Abia State University from 2019 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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