Looking for a job

Deepak Bhardwaj

@deepakbhardwaj1

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I resolve global customer billing, payment, refund, and subscription issues.

India

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What I'm looking for

I'm looking for a customer support or operations role where I can resolve customer issues across voice, chat, and email, follow clear SOPs, contribute to KPI reporting, and grow in a global, fast-paced environment.

At Teleperformance, I managed 50+ daily voice, chat, and email interactions, resolving billing, payment, refund, subscription, and account issues while maintaining 90%+ customer satisfaction.

I also bring operations and reporting experience from India Hostels, where I built Excel-based revenue forecasts and monthly KPI reports. With an MBA in Finance and data science and AI certification, I combine customer support delivery with structured reporting and process adherence.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Teleperformance

Oct 2023 - Jun 2025 (1 year 8 months)

Managed 50+ daily customer interactions via voice, chat, and email, resolving billing, payment, and subscription issues while maintaining 90%+ customer satisfaction scores. Investigated and resolved stuck or delayed refunds and payment issues, ensuring timely resolution and clear customer communication.

Voice support Chat Email Support Billing Payments Refunds Subscriptions Troubleshooting Data Privacy KPI Tracking

Operations Executive

India Hostels Pvt. Ltd.

Apr 2022 - Dec 2022 (8 months)

Served as the primary point of contact for guest inquiries and complaints, ensuring smooth daily operations and consistent service standards. Built Excel-based revenue forecasting models and monthly financial/KPI reports, coordinating closely with vendors and the sales team.

Excel Revenue Forecasting KPI Reporting Vendor coordination Sales Coordination