Open to opportunities

Chioma Okonkwo

@chiomaokonkwo1

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Customer Service Agent delivering technical support, lead generation, and CRM-driven automation.

Nigeria

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What I'm looking for

I’m looking for a role where I can deliver fast, professional customer support and technical troubleshooting while managing CRM records and using Apollo.io and Zapier automations to improve efficiency and outcomes.

I’m a dedicated Customer Service Agent with 4 years of experience providing customer support, lead generation and sales support, and administrative assistance. I resolve customer inquiries promptly through phone and email chat support, keeping customer satisfaction high.

I specialize in technical support—troubleshooting hardware, software, and connectivity issues—while also maintaining strong customer retention through effective communication and problem-solving. I manage CRM records and support customer relationship management activities, ensuring detailed follow-ups and accurate interaction notes.

I also bring automation and productivity to my work, using Apollo.io for lead generation and Zapier to implement workflow automations that reduce manual tasks. From appointment setting and telemarketing to scheduling and data entry, I’m consistently focused on improving efficiency and delivering results.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Dandon Communication Worldlink

Jan 2024 - Present (2 years 5 months)

Provided technical support by troubleshooting hardware, software, and connectivity issues, and resolved customer inquiries promptly to maintain satisfaction. Generated leads with Apollo.io, automated workflows with Zapier, and maintained accurate CRM records while handling scheduling, email management, and data entry (45+ WPM).

Customer Support Technical Troubleshooting CRM Management Zapier Data Entry Appointment Setting Telemarketing Customer Relationship Management

Customer Support Representative

Conrad World

Jan 2022 - Jan 2024 (2 years)

Handled customer inquiries via email, phone, and chat, resolving concerns professionally while maintaining high customer satisfaction. Maintained detailed interaction records, escalated complex issues as needed, and supported customer retention through effective communication and follow-up.