Chioma Chidi
@chiomachidi
I resolve customer billing, account, and technical issues across chat, email, phone, and CRM platforms.
NigeriaWhat I'm looking for
I've supported customers at Dozzydata Teleglobal, Globacom Limited, MTN Nigeria, and EIC Tech Arena, resolving billing, account, technical, and service issues across chat, email, phone, social media, and help-centre channels.
At Dozzydata Teleglobal, I used Intercom to document detailed cases, review interaction quality, identify recurring customer issues, and contribute to more consistent support processes. I approach complex concerns with empathy, professionalism, and a focus on effective resolution.
I've used Salesforce and Zoho CRM to analyze technical problems, provide appropriate solutions, and escalate complex cases when needed.
I'm a customer-focused support professional who takes ownership of assigned cases, communicates clearly, and helps teams deliver reliable service in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Dozzydata Teleglobal
Jan 2023 - Jan 2025 (2 years)
Provided customer support through chat, email, and help-centre channels using Intercom. Resolved billing, account, and technical issues with empathy and professionalism, and reviewed interactions for quality and accuracy.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Public Health, Public Health
2021 - 2025
Pursuing a Bachelor of Public Health degree from Imo State University, expected to complete in 2025.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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