Chinwendu Martha

I’m an organized Administrative Assistant and Customer Support Professional with 2+ years of experience supporting day-to-day operations in remote environments. I focus on accurate, professional communication while keeping workflows organized and moving.

In my role as a Customer Support Specialist (Remote) at M7 Global (2023–2025), I handled 60+ inquiries per day through live chat, phone, email, and messaging. I maintained 95% customer satisfaction with clear, empathetic, solution-focused responses, and I ensured 99% accuracy in CRM and ticketing records to improve tracking and follow-up.

Earlier, as an Administrative Assistant (NYSC) (Remote) for Young Star Secondary School (2022–2023), I managed and maintained over 100 records to improve document accessibility and reduce filing errors. I also supported email correspondence and internal documentation processes, and improved workflow efficiency by 25% through better record organization and administrative procedures.

I bring strong written and verbal English communication, dependable independent work management, and careful documentation and file organization. Tech-savvy and eager to learn, I’m comfortable working with Zendesk, Intercom, Slack, Google Workspace, and Microsoft Office to support customers, teams, and efficient daily operations.