Open to opportunities

Chinonyelum Okonkwo

@chinonyelumokonkwo

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I coordinate customer support, CRM, and operations systems that improve service, compliance, and efficiency.

Nigeria

Message

What I'm looking for

I'm seeking a remote Customer Support, CRM, or Operations Coordinator role supporting teams across Europe, the U.S., and globally.

I've supported operations across Stan Luxury Home and Apartments, Everview Properties, Nigerian Breweries PLC, and Uniccon Group, resolving system issues, coordinating customer appointments, maintaining records, and improving daily workflows. At Stan Luxury Home and Apartments, I independently resolved 90% of IT and connectivity cases and restored service within 30 minutes 95% of the time.

I'm comfortable bridging customer, operational, and technical needs through CRM administration, SAP ERP, inventory coordination, documentation, and administrative support. I've advised 200+ customers monthly, supported repeat sales growth, maintained 100% compliance accuracy on contracts and audit documentation, and work effectively with remote teams across new platforms and systems.

Experience

Work history, roles, and key accomplishments

Administrative Support Specialist

Stan Luxury Home and Apartments

Jan 2025 - Jul 2026 (1 year 6 months)

Troubleshoot IT and connectivity issues across guest-management, scheduling, and internal systems, independently resolving 90% of cases and restoring service within 30 minutes 95% of the time. Overhauled digital documentation and communication practices, cutting record-retrieval time by 40%. Led onboarding for 15+ new staff members, achieving 100% system-access readiness before day one. Maintained

IT troubleshooting Documentation Onboarding Operational Reporting Digital Communication

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Oko

Higher National Diploma, Civil Engineering

2014 - 2019

Grade: Upper Credit

Pursued a Higher National Diploma in Civil Engineering, completing a capstone project on waste management that proposed process improvements projected to cut disposal costs by 15%.