Chinonye Ann Ibeh
@chinonyeannibeh
Customer support specialist handling high-volume inbound and outbound calls, emails, and chat with 90–95% CSAT.
Cabo VerdeWhat I'm looking for
I handle high-volume inbound and outbound customer interactions across phone, email, and chat—scheduling appointments, sending service reminders, and resolving issues on first contact. As a Freelance Customer Support Specialist (Remote), I managed 70–120 client interactions daily and scheduled 50+ appointments weekly using Calendly.
Before that, I worked as an Operations Officer — Customer Support & Backend at Zenith Bank Plc (Remote), where I handled inbound calls, ran outbound follow-ups, and kept 2,000+ customer records accurate. I supported ticket and CRM workflows with HubSpot, Zendesk, Freshdesk, and other productivity tools while maintaining 90–95% CSAT.
Experience
Work history, roles, and key accomplishments
CRM & Ticketing Optimization Project
Digital Witch Support
Jan 2026 - Present (7 months)
Managed 120–150 daily inbound support tickets using Zendesk, Freshdesk, and HubSpot with 100% SLA compliance. Improved response and routing efficiency by 30% through precise ticket categorization and prioritization.
Customer Support Specialist
Freelance
Aug 2024 - Present (2 years)
Managed 70–120 inbound and outbound client interactions daily across phone, email, and chat with average response time under 2 hours. Scheduled and confirmed 50+ appointments weekly using Calendly and CRM tools.
Operations Officer — Customer Support & Backend
Zenith Bank Plc
Jun 2023 - Jul 2024 (1 year 1 month)
Handled inbound customer calls and inquiries daily, resolving account issues, complaints, and service requests professionally. Managed 2,000+ customer records with full accuracy and maintained a 90–95% CSAT rate.
Education
Degrees, certifications, and relevant coursework
Ebonyi State University
Bachelor of Science, History and International Relations
Bachelor of Science in History and International Relations from Ebonyi State University, Nigeria, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
Cabo VerdeAuthorized to work in
Job categories
Skills
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