Open to opportunities

silvia pinto

@silviapinto

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Detail-oriented reinsurance professional skilled in claims, reporting, and client relations.

Cabo Verde

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What I'm looking for

I seek a role in insurance/reinsurance operations with analytical reporting, client interaction, and opportunities for professional growth in a collaborative culture.

I am a focused and organized reinsurance assistant with hands-on experience managing policy renewals, reinsurance premium payments, account closures, and producing technical reports to support finance and management. I communicate effectively in Portuguese and English and maintain collaborative relationships with reinsurers.

My background includes front-office and cashier responsibilities in insurance agencies, sales and customer service in travel, and project assistance for small business incubation—demonstrating strong administrative, transactional, and stakeholder-management skills. I leverage Microsoft Office, e-mail and communication platforms, and industry software to ensure accurate records and timely operations.

I am passionate about continuous learning and contributing to a more just and equitable world, and I seek roles where I can apply my analytical, reporting, and client-focused strengths to support organizational growth and financial integrity.

Experience

Work history, roles, and key accomplishments

Current

Reinsurance Assistant

Current

Garantia Seguros de Cabo Verde, S.A

Aug 2021 - Present (4 years 2 months)

Manage and monitor reinsurance policy renewals, prepare technical account statements and solvency reports, and coordinate premium payments and reconciliations to ensure accurate financial reporting to reinsurers.

Reinsurance Account Reconciliation Reporting Portuguese English MS Office

Front-Office & Cashier

Garantia Seguros de Cabo Verde, S.A

Jun 2017 - Apr 2021 (3 years 10 months)

Provided front-office customer service, processed cashier transactions including premium receipts and claim payments, and maintained accurate administrative and financial records for the agency.

Customer Service Cash Handling Administrative Management Record keeping MS Office Client Communication

Commercial Sector Intern

Cabo Verde Airlines

Jul 2017 - Oct 2017 (3 months)

Handled call center and online sales support, managed frequent flyer program records and conducted statistical analyses to improve customer retention and sales processes.

Call Center Support Online Sales Data Analysis Customer Service

Sales Agent

Agência Girassol Tours

Feb 2017 - Mar 2017 (1 month)

Advised customers on travel packages, organized itineraries and bookings, and supported promotional activities to drive sales and client satisfaction.

Customer Service Promotional Activities MS Office

Project Assistant (Incubation)

Instituto de Democracia e Desenvolvimento

Jul 2016 - Jan 2017 (6 months)

Assisted incubation projects by providing technical support to startups, coordinating trainings and stakeholder communications, and developing business plans and feasibility analyses for SMEs.

Project Coordination Business Planning Monitoring & Evaluation