Chinonso Nwaka

As a dedicated Customer Support Professional with over 6 years of experience, I pride myself on my ability to deliver exceptional service across multiple channels, including phone, email, and chat. My proven track record of resolving over 90% of inquiries on the first contact showcases my commitment to customer satisfaction and efficiency. I have honed my skills in utilizing CRM tools like Salesforce to enhance customer interactions and streamline processes.

In my recent role as a Customer Support Agent at Skye Communications, I achieved a remarkable 95% customer satisfaction score by effectively resolving relatable issues and assisting in the onboarding of new employees, which significantly boosted team performance. My experience at Multichoice further solidified my ability to translate customer feedback into actionable insights, maintaining strong relationships with over 100 customers daily and achieving a 90% first contact resolution rate.