Open to opportunities

Chinmaobi Gold

@chinmaobigold

Seasoned Executive Assistant and Customer Support professional with 10+ years delivering C-suite support and calm service.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can support executives and customers end-to-end—managing calendars, communications, and logistics—while growing my data and IT skills in a fast-paced, detail-focused environment.

I’m a seasoned Executive Assistant and Customer Support professional with 10+ years supporting C-suite executives in high-pressure environments. I bring emotional intelligence, sharp attention to detail, and proactive problem-solving—my “executive backbone” and “customer-facing calm” in one.

In my recent work, I handle customer inquiries remotely via email, web platforms, and phone, keep accurate CRM records, update FAQs/tutorials/support guides, and coordinate solutions with IT teams to protect response times and first-contact resolution. I also manage executive calendars and meetings across departments, draft official correspondence and reports, coordinate travel and event logistics (including national examination exercises with 20,000+ students), and provide email/chat support with confidentiality always top of mind.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

SharonConsults

Jan 2023 - Present (3 years 6 months)

Provided remote customer support handling inquiries via email, web platforms, and phone. Managed customer records in a CRM and supported scheduling, meeting preparation, documentation, and interdepartmental coordination to resolve issues.

Customer Support Email Support Phone Support CRM Management Calendar Management Scheduling Travel Logistics Meeting Preparation Documentation

Current

Executive Assistant

Current

The Institute of Chartered Accountants of Nigeria

Jan 2022 - Present (4 years 6 months)

Served as Executive Assistant using Google Workspace to manage the executive calendar, coordinate meetings across departments, and draft correspondence and reports. Provided email/chat and IT support, supported logistics during national examination exercises, and handled appointment setting and travel arrangements.

Secretary / Personal Assistant

DaveksProfessionalServices

Jan 2018 - Jan 2022 (4 years)

Managed the Senior Partner’s diary and travel arrangements and handled correspondence, emails, and visitor relations. Organized meetings and presentations, prepared financial documents including audit reports and tax submissions, and maintained client and supplier databases.

Executive Diary Management Travel Coordination Email Administration Visitor Relations Financial Documentation Audit Reporting Database Management

Cashier (Accounts Department)

Megavons (West Africa) Limited

Jan 2014 - Jan 2018 (4 years)

Processed payments, withdrawals, and daily financial transactions using Sage 50. Prepared payment vouchers, supported accounts reconciliation, and maintained prepayment and accrual schedules.

Cash Handling Payment Processing Withdrawals Daily Financial Transactions Accounts Reconciliation Prepayments Financial Reconciliations