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Chinenye Okonkwo

@chinenyeokonkwo1

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Virtual Assistant at MoneyGram International who coordinated international conferences for 1,000+ attendees.

Nigeria

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At MoneyGram International Inc., I supported the Regional Manager for Anglophone Africa with calendar and meeting coordination, travel, and follow-up. I also planned three consecutive international Anti-Fraud Conferences in Nigeria, Liberia, and Morocco, managing logistics for 1,000+ attendees from 10+ countries.

I led a cross-regional virtual agent onboarding initiative with teams in Asia and Europe, activating 630 new agents within three months. I also cut regional annual facilities spend by 30% through vendor contract renegotiation and process redesign.

Earlier, at Access Bank Plc, I resolved customer queries and escalations, cleared 120+ pending cases in one week, and handled internet banking fraud cases and international transactions with a zero-fraud-loss record. At New Idea Construction Company Limited, I ran office operations and coordinated meetings, workshops, and training sessions.

Experience

Work history, roles, and key accomplishments

Office Manager & Assistant to the Regional Manager

MoneyGram International Inc.

Oct 2016 - Dec 2024 (8 years 2 months)

Provided executive support to the Regional Manager, managed calendars, travel, and events, and led initiatives that improved efficiency and reduced costs.

Calendar Management Travel Coordination Event Planning vendor negotiation Document Control Outlook Microsoft Teams Trello Asana Microsoft 365 Google Workspace

Customer Care Officer, Contact Centre

Access Bank Plc

Jan 2014 - Sep 2016 (2 years 8 months)

Resolved customer queries and escalations, cleared a systemic backlog, and handled fraud cases with zero losses.

Customer Service Query Resolution Fraud Management Training Compliance

Administrative Secretary

New Idea Construction Company Limited

Aug 2012 - Dec 2013 (1 year 4 months)

Managed office operations, coordinated meetings and training, and maintained records and communications.

Office Administration Correspondence Management Filing Procurement Inventory Management Meeting Coordination

Education

Degrees, certifications, and relevant coursework

Anambra State University

Bachelor of Arts, English Language

Earned a Bachelor of Arts in English Language from Anambra State University in 2011.

MoneyGram International

Effective Project Management, Project Management

Completed certifications in Effective Project Management, Human Resource Management, and Sales, Business Development & Marketing through MoneyGram's learning management system.

MoneyGram International

Human Resource Management, Human Resource Management

Completed certifications in Effective Project Management, Human Resource Management, and Sales, Business Development & Marketing through MoneyGram's learning management system.

MoneyGram International

Sales, Business Development & Marketing, Sales, Business Development & Marketing

Completed certifications in Effective Project Management, Human Resource Management, and Sales, Business Development & Marketing through MoneyGram's learning management system.