Looking for a job

Chinee Henry

@chineehenry

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I streamline office operations through accurate records, confidential data handling, and high-volume customer support.

United States

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What I'm looking for

I'm seeking an HR Assistant or Receptionist role where I can use my organizational skills, attention to detail, confidentiality, and customer-service experience to support efficient office operations.

I've supported high-volume loan operations at MOHELA and FedLoan Servicing, managing documents, records, reports, and customer account updates with accuracy and discretion.

At MOHELA, I processed and reviewed applications remotely, maintained a 94.83% quality assurance score, and organized confidential borrower records using FileNet and CLASS.

At FedLoan Servicing, I managed more than 60 inbound calls daily, resolved complex account issues, and maintained a 95% quality score and 90% customer satisfaction rating.

I'm Microsoft Office Specialist certified and bring more than 10 years of administrative, data-entry, records-management, and customer-service experience to efficient office operations.

Experience

Work history, roles, and key accomplishments

Remote Student Loan Processor

MOHELA

May 2023 - Sep 2026 (3 years 4 months)

Processed and reviewed high-volume documents and applications with a 94.83% quality assurance score.
Maintained confidential borrower information and organized electronic records using document management systems.

Data Entry Document Management Confidentiality Compliance Customer Service Communication Skills Time Management IBM FileNet CLAS

Loan Operations Specialist

Fedloan Servicing

Jul 2017 - Dec 2022 (5 years 5 months)

Managed 60+ inbound calls daily, providing excellent customer service and resolving complex account issues. Maintained a 95% quality score and 90% customer satisfaction rating.

Customer Service Call Handling Documentation Data Entry Confidentiality Attention To Detail