At Eco Bank, I serve as a first point of contact for walk-in customers, handling account enquiries, transactions and product information. I also help customers adopt the bank’s digital channels and support the back-office team with escalated issues.
I handle customer complaints and work to resolve issues promptly. Clients gave me above 90% positive feedback on satisfaction surveys, and I contributed to branch customer-service KPIs.
At Ojo’Mona Enterprise (O.M.E), I provided Paycom and Moniepoint services, opened and managed customer accounts, and handled cash-based deposits and withdrawals. I onboarded more than 200 new customers and maintained account documentation and cash-handling records.
As an Administrative Intern (NYSC) at Diplomatic Vista, I organized and digitalized more than 1,000 records, drafted official letters and memos, and tracked follow-ups. I also supported front-desk service for visitors and internal teams.
