Open to opportunities

Chinedu nwofia

@chinedunwofia

Message

I resolve high-volume Web3 customer support tickets across global, multilingual users.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve complex user issues, support global customers, apply data privacy principles, and provide coverage during US business hours.

I've resolved over 8,000 customer support tickets for a fast-paced Web3 and cryptocurrency exchange, maintaining a 79% CSAT score through Zendesk, live chat, and chatbot channels.

I investigate account, transaction, and wallet issues, escalating complex cases to technical or compliance teams when needed. I also document recurring customer concerns to improve FAQs, macros, and self-service resources.

I support a global, multilingual user base using AI-powered translation tools and adapt my schedule to provide reliable coverage during US business hours.

With a Chemical Engineering degree and training in data privacy and protection, I bring analytical problem-solving and a security-conscious approach to sensitive customer information.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Web3 / Cryptocurrency Exchange Platform

Jan 2022 - Present (4 years 8 months)

Resolved over 8,000 customer support tickets via Zendesk and live chat, maintaining a 79% CSAT score. Provided real-time support to a global user base, using AI-powered translation tools and escalating complex cases to technical or compliance teams.