At Bay Ice, I traced repeat oversell cancellations to a mismatch between Shopify storefront counts and warehouse stock, then set up routine checks to prevent it recurring. I also rebuilt the returns and exchanges process and brought recurring complaints to the product team as requests for fixes.
At Knarf Consults, I handled cancellation-risk accounts and escalated tickets, helping retain flagged customers and reduce waits for final answers. At KNS Solar LLC, I supported US customers remotely and ranked in the top 2% of the team for customer satisfaction and responsiveness.
