At SunFi Technology Solutions, I handled more than 40 customer inquiries a day through email, live chat, and phone, maintaining a 94% CSAT score. I also guided customers through products, payment plans, service processes, and basic troubleshooting.
At Eirchiv Energy Consulting, I provided customer service and advisory support to clients seeking energy solutions. I followed up on concerns and maintained customer records, helping improve issue closure and CRM data accuracy.
At Gabbs Ultramart, I assisted customers with requests, handled complaints, and escalated issues when needed. Across my customer support work, I’ve focused on helping people feel heard, understood, and supported.
