Blessing Oguguo
@blessingoguguo1
Customer support specialist delivering clear resolutions and strong customer retention across high-volume channels.
NigeriaWhat I'm looking for
I am an energetic customer support specialist with 3+ years supporting high-volume, US-based customers across chat, email, tickets, and phone, consistently achieving strong first-contact resolution and reducing escalations through clear communication and empathy.
I have driven measurable improvements—reducing chargebacks and escalation volume, documenting recurring usability issues to save agent hours, and improving delivery and fulfillment outcomes—while maintaining meticulous case documentation and cross-team collaboration.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Modsquad
Sep 2024 - Present (1 year 9 months)
Managed 80–100 daily customer interactions across chat, email, phone and tickets, achieving 70%+ first-contact resolution and reducing chargebacks by ~18% through accurate refunds and customer education.
Customer Support Representative
Modsquad
Oct 2024 - Oct 2025 (1 year)
Led support for schools and educators, resolving access code failures, payment discrepancies and delivery issues for 900+ customers/month and reducing unresolved delivery complaints by ~30%.
Customer Support Specialist T2
Alpha Intelligent Technology Ltd
Aug 2024 - Mar 2025 (7 months)
Resolved advanced Tier 2 hospitality cases including booking discrepancies and payment disputes, conducted root-cause analysis and reduced escalation volume by ~18–22%.
Customer Support Associate
Magikworld Global Services
Nov 2023 - Jun 2024 (7 months)
Managed event registration, payments and logistics inquiries during peak periods, implemented proactive follow-ups that increased repeat bookings and referrals by 15%.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Arts, Philosophy
Activities and societies: Certified Customer Service Professional (Alison)
Completed a Bachelor of Arts in Philosophy at the University of Port Harcourt.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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