At NTA-STAR TV Network, I direct daily business hall operations, lead cross-functional teams against KPIs and revenue targets, and use Advanced Excel reporting to identify transaction trends for management.
I've also strengthened customer retention and service resolution as a Customer Care Officer, while bringing academic administration experience from managing curricula, staff performance, examinations, and records as Vice Principal (Academics). With a B.Sc. in Economics and over eight years across operations, customer service, and administration, I focus on staff development, efficient processes, and dependable service standards.
