Open to opportunities

Chinaza Umeanor

@chinazaumeanor

Message

I deliver customer service, administrative support, and healthcare assistance backed by strong leadership experience.

Nigeria

Message

What I'm looking for

I'm looking for a challenging, rewarding role in a reputable organization where I can apply communication, customer service, administrative, leadership, and problem-solving skills to deliver results, support growth, and build my career.

I've supported clients and daily operations at Lifecare Physiotherapy Clinic, handling inquiries, appointment scheduling, records, and administrative activities. I bring a B.Sc. in Physiology and undergraduate research experience in Alzheimer’s disease, biomarker analysis, data collection, reporting, and presenting findings.

At Rosey’s Kitchen, I managed customer inquiries, orders, complaints, payments, follow-ups, and service reports across phone, WhatsApp, and in-person channels. I’ve also led student teams and programs as President of the Student Physiology Association of Nigeria and Vice President of the Faculty of Basic Medical Sciences.

Experience

Work history, roles, and key accomplishments

Healthcare Assistant

Lifecare Physiotherapy Clinic

Jan 2025 - Feb 2026 (1 year 1 month)

Assisted clients with inquiries and appointment scheduling, maintained accurate records, and supported daily administrative and operational activities.

Customer Service Record keeping Administrative Support Communication Skills

Customer Care Representative

Rosey's Kitchen

Jan 2021 - Dec 2025 (4 years 11 months)

Managed customer inquiries, orders, and complaints through phone, WhatsApp, and in-person interactions, and built positive customer relationships contributing to satisfaction and repeat business.

Customer Service Communication Skills Order Processing Payment Confirmation Follow ups Sales Negotiation Problem Solving Record keeping Reporting

Intern

Lifecare Physiotherapy Clinic

Jan 2024 - Dec 2024 (11 months)

Assisted in client management and record keeping, supported administrative and office operations, and developed strong communication and interpersonal skills.

Client Management Record keeping Administrative Support Communication Skills