Looking for a job

Chinazaekpere Obi

@chinazaekpereobi

Message

Customer Success and Operations specialist driving retention, fund recovery, and large-scale client engagements.

Nigeria

Message

What I'm looking for

I seek a remote role focused on customer success or operations where I can improve retention, lead large-scale client events, optimize processes, and drive revenue recovery.

I am a Customer Success and Operations specialist with 5+ years' experience improving customer satisfaction, retention, and post-sale support across real estate and service industries. I prioritize clear communication, problem-solving, and measurable customer outcomes.

At 4Point Real Estate Investment Limited, I managed end-to-end customer journeys and large-scale allocation events, overseeing onboarding, documentation, and handovers for 100+ customers per event and allocating plots across 16 estates.

I designed and executed fund recovery strategies that recouped 45–60% of overdue payments from accounts totalling over ₦128M, and co-founded a Quarterly Partnership Forum to engage and incentivize 600+ agents and partners.

I bring strengths in CRM use, process optimization, project and event management, data-informed decision-making, and cross-functional coordination, and I am seeking a remote role where I can apply my customer experience and account management expertise.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

4Point Real Estate Investment Limited

Mar 2020 - Present (5 years 11 months)

Managed end-to-end customer journeys and post-sale operations, overseeing 100+ customer allocations per event and improving retention through relationship-focused interventions. Designed fund recovery strategies that recouped 45–60% of overdue payments from accounts totalling over ₦128M.

Customer Success Fund Recovery Account Management Onboarding Event Planning CRM Customer Retention

Current

Allocation Officer

Current

4Point Real Estate Investment Limited

Sep 2021 - Present (4 years 5 months)

Planned and executed large-scale property allocations across 16 estates, coordinating logistics, surveys, and legal processes to ensure timely deed delivery and error-free handovers. Managed allocation operations to balance compliance and client preferences.

Allocation Operations Project Management Event Coordination Surveyor Liaison Logistics Documentation Quality Assurance

Sales & Advisory Assistant

4Point Real Estate Investment Limited

Aug 2019 - Mar 2020 (7 months)

Drove property sales through prospecting, needs assessments, site inspections, and client onboarding during NYSC placement, facilitating seamless handovers and improving conversion rates. Managed documentation and client communication throughout the sales cycle.

Prospecting Onboarding Field Marketing Documentation Client Communication Handover Documentation

Frontline Customer Service

Diamond Pizza

Oct 2018 - Jul 2019 (9 months)

Delivered high-volume frontline customer service and upselling in a fast-paced environment, increasing customer satisfaction and repeat orders while meeting daily sales targets.

Customer Service Sales Upselling Customer Satisfaction Order Management Communication Fast Paced Environment

Sales & Customer Service

Prime Rose Supermarket

Aug 2016 - Oct 2018 (2 years 2 months)

Handled customer inquiries, sales transactions, and service follow-ups while maintaining accurate administrative records to support consistent client satisfaction.

Customer Service Retail Sales Records Management Administrative Support Communication

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Science, Psychology

Bachelor of Science in Psychology from Nnamdi Azikiwe University; completed undergraduate studies focused on psychological principles relevant to client relations and human behavior.